Delivery Methods
LIVE VIRTUAL TRAINING
Join interactive sessions via Zoom/Teams. Engage with trainers and peers in real-time, access recordings post-session, and complete hands-on activities remotely. Ideal for global teams or those seeking flexibility.
FACE-TO-FACE ON-SITE TRAINING
Experience immersive learning at your organization or our training center. Benefit from in-person networking, practical demonstrations, and tailored group exercises. Perfect for team-building and role-specific skill development.
Course Overview
Higher education institutions face increasing pressure to deliver excellence, accountability, and continuous improvement in teaching, research, and administration. This course introduces Total Quality Management (TQM) principles tailored to academic environments. Participants will learn how to embed quality culture across academic and administrative functions, align performance with institutional goals, and apply quality assurance frameworks. Using case studies and best practices, the program equips leaders and administrators with practical tools to enhance institutional reputation, student satisfaction, and long-term sustainability.
Course curriculum
Module 1: Introduction to TQM in Higher Education — Principles, relevance, and benefits
Module 2: Building a Quality Culture — Engaging faculty, staff, and students in quality practices
Module 3: Quality Assurance Frameworks — Linking accreditation, standards, and institutional goals
Module 4: Tools for Continuous Improvement — Applying PDCA, benchmarking, and feedback systems
Module 5: Student-Centered Quality — Enhancing teaching, learning, and support services
Module 6: Data-Driven Decision Making — Using KPIs and analytics for academic performance
Module 7: Leadership and Governance for Quality — Driving accountability and ownership
Module 8: Sustaining Excellence — Strategies for long-term institutional improvement
Key Takeaways
Who should attend this course?
Do You still need more help? contact our Program Enrollment Specialist
Nada Al-Awfi
Reply “JOIN
Total Quality Management (TQM) in Higher Education Institutions
” to get started!
General FAQ
Are there any prerequisites to join?
Most courses are open-entry and require no prior training. For advanced or technical programs, we may recommend specific background knowledge or work experience, which will be stated in the course outline.
Will participants receive certification?
Yes. Upon successful completion, participants receive a Turning Point Training Institute Certificate of Completion, issued and attested by the KHDA (Knowledge and Human Development Authority) upon request. For customized on-the-job programs, participants may also earn CPD-accredited points, recognized by professional bodies internationally, also upon request.
What do Turning Point courses focus on?
Our courses are built for real-world impact through an On-the-Job Training (OJT) delivery model. We focus on field-relevant skills, actual workplace scenarios, and job-specific outcomes—ensuring participants apply what they learn directly within their day-to-day roles. Training is not limited to the classroom; it’s embedded into real tasks, real tools, and real-time operations to maximize relevance and retention.
Can Turning Point courses be converted into academic credits?
In select cases, participants may be able to use their training experience as part of a Prior Learning Assessment (PLA) process to earn academic credit at a university. Turning Point acts as a facilitator—we help you document your learning, align it with academic standards, and prepare submissions. However, we do not guarantee credit transfer. Final decisions rest entirely with the admitting university, based on its internal criteria, policies, and case-by-case evaluation.
