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نقطة تحول

نحو أداء ملموس من خلال الشراكة بعد التدريب.

تسجيل الدخول

نحو أداء ملموس من خلال الشراكة بعد التدريب.

تسجيل الدخول

Customer Service Excellence (Global standard)

التصنيفات : التدريب الإداري
قائمتي المفضلة مشاركة

عن الدورة

Outstanding customer service is a competitive differentiator in every industry. This course equips participants with the frameworks, skills, and mindset to deliver world-class service that meets international benchmarks. By focusing on customer expectations, communication, and problem resolution, the program builds the capability to handle diverse customer interactions with confidence and professionalism. Participants will learn how to create consistent experiences, recover from service failures, and embed a culture of excellence across the organization—turning satisfied customers into loyal advocates.

ماذا سوف تتعلم؟

  • Apply global best practices in customer service delivery
  • Communicate clearly and empathetically with diverse customers
  • Handle complaints and resolve conflicts professionally
  • Map customer journeys and identify service improvement opportunities
  • Develop a proactive approach to customer needs and expectations
  • Use service quality standards to drive performance consistency
  • Foster a culture of customer focus within teams

محتوى الدورة

Module 1: The Global Standard of Service Excellence — Defining principles and benchmarks

Module 2: Customer Expectations and Service Culture — Aligning behaviors with customer needs

Module 3: Professional Communication Skills — Active listening, empathy, and clarity

Module 4: Managing Complaints and Service Recovery — Turning problems into loyalty opportunities

Module 5: Customer Journey Mapping — Identifying touchpoints for improvement

Module 6: Consistency and Quality Standards — Applying global frameworks for service delivery

Module 7: Leadership in Customer Service — Driving accountability and role modeling excellence

Module 8: Continuous Improvement — Using feedback and KPIs to elevate service outcomes

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